Privacy Policy

Last updated: August 2026

1. General Information

At Alas Madrid Colombia, located at Mirador San Félix, La Palma, Km 6 Peaje Pajarito, Bello, Antioquia, Colombia, we are committed to protecting and respecting your privacy. This privacy policy describes how we collect, use, store and protect the personal information you provide when you use our website alasmadridcolombia.com, our tandem paragliding flight services, or when you contact us through any channel.

By using our website or hiring our services, you accept the practices described in this privacy policy. If you do not agree with any of these practices, we recommend that you not use our services.

2. Data Controller

The party responsible for processing your personal data is:

  • Company: Alas Madrid Colombia
  • Legal representative: Juan Esteban Gaviria
  • Address: Mirador San Félix, La Palma, Km 6 Peaje Pajarito, Bello, Antioquia, Colombia
  • Email: contacto@alasmadridcolombia.com
  • Phone: +57 300 204 9090

3. Personal Data We Collect

We collect the following types of personal information when you interact with us:

3.1 Data you provide directly

  • Identification data: full name, identity document number (when applicable to the booking).
  • Contact data: email, phone or WhatsApp number, hotel or accommodation address (for the VIP transport service).
  • Booking data: selected package, preferred flight date, number of people, chosen add-ons, special preferences.
  • Relevant health data: approximate weight, medical conditions that may affect flight safety (heart conditions, epilepsy, pregnancy, recent injuries), solely for safety purposes.
  • Media content: photos and videos taken during the flight, with your consent, to give to you as a memory of the experience.

3.2 Data collected automatically

  • Browsing data: IP address, browser type, operating system, pages visited, time spent on the site, referral source.
  • Cookies and similar technologies: we use cookies to improve the browsing experience and analyze website traffic (see section 7).

4. Purpose of Data Processing

We use your personal information for the following purposes:

  • Booking management: to process your booking request, confirm availability, coordinate schedules and manage the VIP transport service.
  • Flight safety: to assess whether there are medical or physical conditions that require special attention during the flight.
  • Communication: to answer your questions, send booking confirmations, flight reminders and relevant information about your experience.
  • Media delivery: to send you the 4K videos and 360° photos taken during your flight.
  • Service improvement: to analyze customer satisfaction, collect testimonials (with your consent) and improve our services.
  • Marketing: with your prior consent, to send you special offers, promotions and news about our services.
  • Legal compliance: to comply with applicable legal and regulatory obligations in Colombia.

5. Legal Basis for Processing

The processing of your personal data is based on:

  • Consent: by providing your data through our contact form, WhatsApp or any other channel, you give us your consent to process it in accordance with this policy.
  • Contractual performance: processing certain data is necessary to provide the paragliding service you have hired.
  • Legitimate interest: to improve our services and ensure the safety of our operations.
  • Legal obligation: when required by applicable Colombian law.

6. Sharing Data With Third Parties

We do not sell, rent or trade your personal information to third parties. However, we may share your data in the following cases:

  • Service providers: we share limited information with providers that help us run our business (form processing, web hosting, analytics tools), who are required to protect your information.
  • VIP transport: if you hire the transport service, we share your pickup location with our authorized driver.
  • Legal requirement: when required by competent judicial or administrative authorities in Colombia.
  • Safety: when necessary to protect the safety of our clients, employees or the general public.

7. Cookies and Tracking Technologies

Our website uses cookies to:

  • Essential cookies: necessary for the basic operation of the website (navigation, forms).
  • Analytics cookies: help us understand how visitors interact with the website, which pages they visit and how they found us. We use this information to improve our content and service.
  • Performance cookies: improve the speed and performance of the website.

You can set your browser to refuse cookies or to alert you when cookies are being sent. Please note that if you disable cookies, some website features may not work properly.

8. Your Data Rights (Access, Rectification, Cancellation and Objection)

In accordance with Colombian Law 1581 of 2012 and Decree 1377 of 2013, as the owner of your personal data you have the right to:

  • Access: know what personal data we hold about you and how we use it.
  • Rectification: request the correction of inaccurate or incomplete data.
  • Cancellation: request the deletion of your personal data when you consider that it is not being processed in accordance with this policy or the law.
  • Objection: object to the processing of your personal data for specific purposes, such as marketing.
  • Withdrawal of consent: withdraw at any time the consent you have given for the processing of your data.

To exercise any of these rights, send us an email at contacto@alasmadridcolombia.com with the subject "Personal Data Rights" and clearly stating your request. We will respond within a maximum of 15 business days.

9. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure or destruction. These measures include:

  • Encryption of data in transit using the HTTPS protocol.
  • Restricted access to personal data, limited only to authorized staff.
  • Secure storage of booking and contact information.
  • Periodic review of our security practices.

10. Data Retention

We keep your personal data only for the time necessary to fulfill the purposes described in this policy, or as required by Colombian law. In general:

  • Booking and flight data: kept for 5 years for accounting and legal purposes.
  • Contact data for marketing: kept until you withdraw your consent.
  • Media content: kept for 30 days after the flight, during which it is delivered to the client. It is then deleted from our servers.

11. Minors

Our tandem paragliding services require authorization from parents or legal guardians for minors. Minors' data is only collected with the prior consent of their parents or guardians and exclusively to provide the contracted service safely.

12. Third-Party Links

Our website may contain links to third-party websites (social media, WhatsApp, payment platforms). We are not responsible for the privacy practices of these sites. We recommend reviewing the privacy policies of each website you visit.

13. Changes to This Policy

We reserve the right to modify this privacy policy at any time. Changes will be published on this same page with the date of the last update. We recommend reviewing this policy periodically to stay informed about how we protect your information.

14. Contact

If you have questions, concerns or requests regarding this privacy policy or the processing of your personal data, please contact us:

You may also file a complaint with Colombia's Superintendency of Industry and Commerce (SIC) if you believe your rights as a personal data owner have been violated.